The more you supply here, the more accurate our assessment will be. Attach Documents (screenshots of the conduct issue) – Please provide screenshots or as much other documentation as you have around the conduct issue.This is where you get to provide context around any screenshots or documentation you have included. We want to know why you're filing the conduct report and we need as much info as possible to make the correct decision around what action (if any) needs to take place. Question (full description of the incident) – Although it is labelled "Question," this is where you provide as much information as possible about the incident, including date and time.Our goal is to be able to identify harassment and threatening behavior for quick action, while getting other conduct reports to the right team for investigation. Some examples might be "Threatening Chat," "Offensive Chat," "Cheating," "Stalling," "Trade Fraud," and so on. Subject (brief description of the issue) – Please provide a short description of the conduct, so our support representative can correctly identify the issue and take the appropriate steps. If the conduct issue didn't happen in a game, please provide a brief description of where it did happen. If the game is over and you no longer have the game window up, you can go to Account > Game History and find most of the information necessary to create a report. The Game ID or Match ID can be found at the top of the Duel Scene. Game ID (the Game ID or Match ID where the violation occurred) – This will help us review the issue and provide access to additional information we can use to determine the correct action to take.Opponent's User ID (the Magic Online account name you are reporting) – We need to know who we are investigating.Magic Online Username (your Magic Online account name) – This will help us investigate the issue.To fill out the form, you'll need to log in with your Daybreak Help account, which uses the same credentials as your Magic Online account.Īs you fill out the form, to create the most actionable report, you should include the following information: This sends a report to our senior support team, who will review it and take the appropriate action. The first way to report bad conduct is filling out the Magic Online Conduct Report Form. There are three ways to report conduct violations for Magic Online: File a Conduct Report and Block Player We want to be proactive in dealing with disruptive players, and we need timely and accurate reports to make this happen. What gets reported is up to each individual player, but we recommend always reporting any behavior that could be harassment or threatening behavior as soon as it happens. Due to the investigative nature of this process, we cannot commit to a firm turnaround time, but we'll strive to be as quick as possible in cases of account suspension.īeyond updating our policies, we have tools to help players manage their Magic Online experience, including allowing you to opt out of in-game chat altogether. The process can be found below, and appeals will be escalated to our most senior support representatives for review. If a player has had action taken on their account that they feel is unwarranted, they can appeal the result. Part of that is a zero-tolerance policy on threatening conduct, which will be met with immediate Magic Online account suspension, as well as possible removal from Wizards of the Coast’s Organized Play, and, where appropriate, escalation to law enforcement for investigation. Our goal is to ensure that disruptive players are removed from Magic Online as quickly as possible and minimize the impact they have on the rest of the community. Generally, this means that actions taken against accounts in response to conduct issues will be more severe up front, most noticeably in the cases of repeat offenders and threatening behaviors. Lower tolerance thresholds for these conduct paths for both initial and repeated behaviors empower our support representatives to take decisive actions more quickly. We know the actions of a few individuals can disrupt that environment, and as an online game, we know the promise of anonymity can further enable harassment and bullying.Ĭonduct actions available to our Customer Service staff include issuing a warning, muting a player (for a few minutes up to permanently), or account suspension (for a day up to permanently). As part of Daybreak Games’ dedication to creating safe and accommodating places to play Magic, Magic Online takes violations of the Daybreak Code of Conduct seriously.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |